Local Delivery Policy

R4 Supplements Pte. Ltd. ("we" and "us") is the operator of (www.r4supplements.com) ("Website"). By placing an order through R4 Supplements Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Areas of Delivery

We do deliver to any address in Singapore. This following are excluded: airports, offshore islands, Jurong islands, Sentosa island, military camps, military installations, ports, construction sites. We do not deliver to PO boxes as well.

Delivery Cost

We offer free delivery for qualifying purchases as a token of our appreciation.

For smaller orders, a delivery fee will apply.

*Delivery charges is subject to change without prior notice.

Dispatch Time

Orders will be dispatched within 1-3 business days of payment of order. Upon dispatch, customers will receive a tracking email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Parcels are insured for loss and damage up to the value as stated by the courier. If the order value exceeds the insured amount, we will carefully review the order and propose a suitable solution.

Process for parcel lost in-transit

Parcels are insured for loss and damage up to the value as stated by the courier. If the order value exceeds the insured amount, we will carefully review the order and propose a suitable solution.

Change in Order or Cancellations

If you change your mind or need to make updates/changes to your order or order details before receiving your order, we can accommodate your request as long as the order has not been dispatched. Please notify us through our contact page. However, if the order has already been dispatched, please refer to our Refund Policy for further instructions.